The final phase is, of course, the implementation. Here it is essential that progress is monitored, communicated, supported and visible.
Let’s be realistic. All implementation involves surprises, road-blocks, and unanticipated changes. That’s just the way it is. There is no reason we should not honor this fact, take the changes in stride, and make adjustments. Organizations have a tendency to get very punitive and serious during this phase. Yet there is no reason it can not instead be fun, supportive, exciting, rewarding and building a sense of community.
My experience is that when an organization has a mindset that when things go differently than expected, they can then voice out their experience knowing that nonjudgmental help will come quickly and sufficiently. Much of this mindset comes from the behaviors of the leadership team as well as the coaches and guides on the orchestration team.
Tools to help along this “road under construction” are:
Root Cause – Anomalies and unexpected output variations are typical during the implementation phase. This tool will help you to quickly identify the adjustments which need to be made to quickly get the processes and results to a much more predictable level.
Team Assessment – Another inevitability is less than optimal teamwork – often as a result of good intentions by team members who are responding to a variety of pressures. This tool helps members readjust their coordination and team work so that progress flows more freely and harmoniously.
Time Picture – Those affected by significant change are often required to set more calendar time doing tasks they did not do before or doing their former tasks differently. It is critical to acknowledge that some previous work tasks need to be eliminated or streamlined to make room for the requirements of the initiative. This tool helps individuals perform this assessment in a non-threatening way and leads to meaningful discussions.